At Ouch, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you make a purchase or sign up for our newsletter.
- Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the date and time of your visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfil your orders, including sending you order confirmations and delivery information.
- Customer Service: To provide customer support and respond to your inquiries.
- Marketing: To send you promotional materials, newsletters, and other communications if you have opted in to receive them.
- Website Improvement: To analyse website usage and improve our website’s functionality and user experience.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers have access to your information only to perform specific tasks on our behalf and are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Your Consent
By using our website, you consent to our Privacy Policy.
5. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy.
6. Contact Us
If you have any questions about our Privacy Policy, please contact us at:
Ouch
Email: info@ouchest.com.au