Refund Policy for OUCH Magnesium Supplement Products
Effective Date: 1.1.2025
Refund Policy
Our refund policy is designed to comply with Australian Consumer Law (ACL) while maintaining fairness and transparency. Below are the details regarding refund eligibility and situations where refunds may not be approved.
Situations Eligible for Refunds
1.Defective or Damaged Products
- If the product is defective or damaged upon receipt, you may request a refund or replacement. Proof of purchase and photographic evidence of the defect/damage are required.
2.Not as Described
- If the product you receive is not as described on our website or packaging, you are entitled to a refund or exchange.
3.Australian Consumer Law
- If a product fails to meet a guarantee under the ACL, such as being unfit for its stated purpose, you are eligible for a remedy (refund, replacement, or repair).
Refunds Not Approved
1.Opened or Used Products
- Refunds will not be approved for products that have been opened or used, as these items cannot be resold due to health and safety concerns.
2.Change of Mind
- Refunds are not provided for change-of-mind purchases.
3.Improper Use
- Refunds are not available if the product has been misused, stored improperly, or not used as per the instructions provided.
4.Perceived Ineffectiveness
- Individual responses to magnesium sprays can vary. Refunds will not be approved solely because the product did not meet personal expectations. Consult a healthcare provider for advice on supplementation.
5.Allergic Reactions
- If irritation or an allergic reaction occurs, this is not considered a fault of the product, as sensitivities vary between individuals. We strongly recommend performing a patch test before full use.
Process for Refund Requests
1.Submit a Request
- Email us at info@ouchest.com.au within 7 days of receiving your order. Include your name, order number, and a description of the issue.
2.Proof of Purchase
- A valid receipt or order confirmation is required to process refunds.
3.Inspection and Approval
- Returned items will be inspected to ensure they meet the refund criteria. If approved, refunds will be processed within 7 business days.
Contact Us
For questions or concerns about this policy, please contact:
- Email: info@ouchest.com.au
This policy ensures compliance with Australian Consumer Law while safeguarding the integrity and hygiene of our products.